1. Personal Data Controller
FalcoSoft ITS is the personal data controller and operator of falcosoft.uk.
- Contact email: [email protected]
- For GDPR requests: send an email with subject GDPR Request
For client projects, FalcoSoft ITS may act as a “processor”, while the client acts as the “controller” under GDPR.
2. What data we collect
2.1 User-provided data
- Name, email and contact information
- Billing data for paid services
- Content of support messages and requests
2.2 Automatically collected technical data
- IP address
- Browser and device type
- Operating system
- Access, error and security logs
FalcoSoft ITS does not store credit card data or sensitive payment information.
3. Purposes of processing
- Providing and maintaining services and modules
- Handling requests and customer communication
- Billing and accounting obligations
- Security and abuse/fraud protection
- Improving the platform and services
4. Legal basis
- Performance of a contract or request
- Legal obligation (accounting, reporting)
- Legitimate interest (security, stability, protection)
- Explicit consent (where applicable)
5. Data sharing
Personal data may only be shared with:
- Hosting and cloud providers
- Payment providers (Stripe, Viva, ePay, banks)
- Accounting and legal partners when legally required
Data is not sold or shared with third parties for marketing purposes.
6. Retention period
- Customer data – for the duration of the contract and legal obligations
- Security logs – up to 12 months
- Accounting data – according to applicable legislation
7. User rights
- Right of access to personal data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
To exercise your rights, send an email to [email protected]
8. Cookies (Cookies)
FalcoSoft ITS uses cookies for:
- Website functionality
- Security and protection
- Analytics purposes (without personal identification)
Detailed information is available on the Cookies Policy page.
9. Security
- SSL encryption
- Access control
- Logs and monitoring
- Regular updates and checks
10. Policy changes
FalcoSoft ITS reserves the right to update this policy. All changes will be published on this page.
Last updated: 06.06.2026